Technology Help
Your media specialist, Ann Marie Carrier, is your current school device coordinator and is currently working with the school-based support specialists to hand out school devices and to rectify common device issues occurring across the district. Your student can report to our TECH OFFICE to troubleshoot device issues after reporting to their assigned class and getting a pass from their teacher between the first and last fifteen minutes of class each day, or during your student's lunch (in order to reduce loss of instructional time with teachers).
Our school-based Technical Specialist is located in Room 1237 & evaluates all devices for issues and possible repair, which may take some time. Store all files in your cloud-based Office 365 OneDrive. If your device proves to be faulty, it will be SWAPPED for a new one and all device-based files will be LOST! You will not get it back!
The following are some common fixes that can help your school device improve performance and battery life before attempting to have it serviced during these times. (See troubleshooting Doc at bottom for additional steps, details & help)
1. Power down the computer by clicking the windows icon in the bottom left window and turning the power OFF - do NOT just close the laptop as this still burns energy from the battery. Plug it in while NOT USING it in off mode overnight.
2. Reduce screen brightness to 50% in the display settings.
3. Check the bottom search bar for device "Updates", choose and choose "Check for Updates" & then expedite updates (center of page list) as needed and restart the computer to install.
4. Trade laptop chargers with another student or use a different outlet to see if your battery life & charging time improves.
5. Remove all files from the desktop while keeping the working memory active. CLOSE MS Teams when its not in use to improve speed and memory.
The following document is being updated all the time to include common device issues. Please help your student to check the following file to see if they can troubleshoot their own device before coming to the media center during the times stated above. Thank you!
Current Live Troubleshooting Document Link HERE
Where do students bring devices/chargers with issues after trying all troubleshooting options above?
Media Center - Kiosk Computer in the back right Tech Center Room (across from bathroom). Students will be led through the above steps or device tested to determine any need for exchange.
What should students leaving Riverwood do with their device?
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To another county/state – device/charger should be turned in to media center
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To another FCS school – device will go to the new FCS school
When will my NEW student get a device?
It may take 24-72 hours for new students to show up in Destiny (system for checking out books/devices) even if they are in Infinite Campus. Once a new student is in Destiny, a device will be labeled and distributed. Please have the student login and restart the device a few times so the device is enrolled to him/her. The Device Coordinator keeps a list of new students so no need to email her with names.
Student has a device with a Cracked Screen or other Severe Damage
Send student to media center to trade device at tech center kiosk. Parent will be notified of the damage and student will be issued a temporary device until the account is settled. $100 for damage to screen/device or $200 for the entire device if lost or unrepairable.
Student has lost their device charger
Students can pay a $30 replacement fee online and be issued a replacement charger. Fine will be assigned through their Destiny account and can be paid on the school website.
Tech Support Job Descriptions
Device Coordinator & METI (Ann Marie Carrier) Assistant/Para (Sylvia Smith)
Main Contact for Device Distribution
Distribute devices to students 8/11-8/20 & New Students throughout the year (48 hrs after enrollment)
Check-in/Check-out devices to new students & in case of repair
Keeps accurate inventory of student devices
Supports reporting Student Device Issues/Kiosk
Distributes equipment, document cameras, & Interactive Board accessories
FCS Vanguard Members (Lauren Fogarty, Taylor Beals, Liz Cario )
- Support teachers with tech integration lessons/software.
- May assist with school trainings & troubleshooting for teachers
Technology Specialists
- Fix technology issues
- Services devices submitted on a ticket
- Closes service tickets once complete
- An IT service desk ticket must be submitted for Teacher device issues or other technology classroom needs (exception1:1 devices) using the desktop icon or in FCS Classlink >FC Apps. Our STS supports several schools and is assigned each day based on tickets submitted.
**A student 1:1 device issues must be submitted through the Kiosk in the Media Center.
Tech support is open the First & Last 30 minutes of each day & during the student’s lunch!